I am not going to outline all of the details of what took place in this post. Rather I am going to be posting the entire letter that I am sending to the Board of Trustees or CEO of Sovereign Bank. The activity outlined in the document that is being sent unprofessional to the point that I never want to even hear the name Sovereign again. Please read the letter to read about a very detailed incident that took place this morning at one of my local branches. To read the document click the following link: Sovereign Bank Experience

** UPDATE **
About an hour after I sent that letter to corporate I was again called back by the gentleman named Craig. When asked he informed me that Jonathan is *not* a member of the management team and that he was going to take care of this issue to his fullest extent. He told me that he could not tell me what actions would be taken due to corporate policies. I explained that I was not trying to tell him how to do his job and was not saying fire the guy. All I want done is whatever your corporate guidelines mandate. If that means he will get written up then that’s what it means. If it means he gets fired then so be it. However I wanted something done. He apologized deeply and stated that he knows I am not a customer of the bank but if I go into that branch (or any other) and do not receive amazing service he wants to hear about it. I am going to let things be as they should after a situation like this but I can sleep now knowing that something will be done because at-least now Craig’s bosses know about this situation so he will have to do something.

Once the AppStore opened on the Palm Pre I put my card in place so that I could order apps that I may want. In the past I have had no problems while purchasing apps. I have bought Tweed, Spot the missing pieces, JogStats, Air Hockey, Spot the Difference, and Conmigo. However while on the train this morning I decided to buy an app and as an end user it seemed like everything went smooth. It asked for my palm password, asked if I wanted to purchase the app and then it downloaded the app. Nothing out of the ordinary happened during the transaction, however when I got to the office this morning this is what I found in my in-box.

Transaction Failure Notice

Your previous transaction could not be processed. Please contact your financial institution should you have any questions.

You will still be able to purchase more applications in the Palm App Catalogue in the future. To do so, update the payment information in your account before placing a new order.

We appreciate your patience and hope you continue to enjoy using the Palm App Catalogue.

Best regards,
Palm App Catalogue Team

It seems like Palm is allowing all transactions failed or not to actually download the app as if it were paid for… Let’s hope they fix this problem real soon, I have already reported this to the palm app catalogue support team.

** UPDATE **
On a side note Palm, I suggest that you look into other live chat applications for your website. Using something that is Windows only is not very smart since there are a lot of Linux / Mac desktops out there now. I had to load up Vista in a Virtual Machine just to contact your support reps. At the very least provide an email address where your support staff can be contacted. I searched for support and all I came up with was the Live Chat with your reps.